Return Policy

Return Policy

Returns are handled on a case-by-case basis with the goal of making our customers happy and meeting their needs.


Return Policy: KeenBean Coffee Products

We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at or (417) 461-7101 within two days of receiving your order. We will do our best to ensure that you are satisfied.


Return Policy: Merchandise (non-coffee items)

We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can be returned only to our Headquarters; they can’t be returned to our café locations. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to (or call us at (417) 461-7101). We will contact you with information on how your return will be processed. We will not refund the price of shipping.


Returns should be sent to:

KeenBean Coffee Roasters 

Attention: Return Department
Address: 1031 S Market St, Mt Vernon, MO 65712

Still, have questions? Contact us.